In an industry first, SBI Sumishin Net Bank has opened an official LINE account that allows users to complete mortgage application procedures online via LINE.
Traditional home loans require complicated procedures such as filling out application documents and mailing them, as well as phone conversations to check the status of the application, placing a heavy burden on customers. Now, by opening an official LINE account that connects customers with Sumishin SBI Net Bank online, it will be possible to complete all procedures, such as applying for a home loan review and uploading required documents, on LINE. By digitalizing the application process and optimizing communication through thorough pursuit of UI and UX, SBI Sumishin Net Bank will provide even more added value to their customers.
No need to mail anything, speeding up the process
Customers can apply for a formal review directly through LINE. The preliminary review will be completed in as little as one business day, and customers can apply for a formal review smoothly.
Check the review status in real time
The app is equipped with a feature that allows customers to check the current status of their application via LINE, allowing them to always keep track of progress and smoothly prepare for the next step.
Notifications/reminders according to the progress of procedures
Customers will be notified via LINE chat when the screening is complete and the progress of the procedure. In addition, after a certain period of time has passed, customers will be reminded by push notification to prevent them from missing or forgetting to complete the procedure.
Procedural support via chat function
If there are any errors in the procedure or if there is something that needs to be confirmed, customers will receive a push notification on LINE and can immediately check the details. Furthermore, if customers have any questions, they can use the live chat support.
Secure personal information management
LINE is designed so that no personal information is left behind, so customers can use it with peace of mind.
