A consumer champion has named its best brands of the year.
Every 12 months Which? picks out the businesses that have offered exceptional products and services while providing top customer care.
There are 13 categories – here are the winners in each one:
Retailer of the year
Winner: John Lewis
Why? It is loved by shoppers buying a wide range of products, offering great value for money and “first class” customer service.
Travel brand of the year
Winner: Trailfinders
Why? It topped just about every category it is rated in, with judges calling it a “brilliant option” for planning a holiday.
Trusted trader of the year
Winner: LCM Flat Roofing
Why? The family-run business in Gloucestershire had reviews frequently mentioning how staff go above and beyond to help customers.
Utilities brand of the year
Winner: Zen Internet
Why? This beat out Octopus Energy and Talkmobile for the award, with it scoring top in Which?’s customer score rankings.
Baby and child brand of the year
Winner: Nuna
Why? Judges praised the brand for the launch of its Pipa Urbn infant car carrier car seat and its “top performance” across a range of products.
Banking brand of the year
Winner: Nationwide
Why? The building society won for its “superb performance” across current accounts, savings, mortgages and credit cards and for being the “only current account provider” willing to maintain its branch network.
Best value appliance brand of the year
Winner: Beko
Why? This was down to its track record of providing products at “great value for money” without compromising on quality.
Customer service brand of the year
Winner: Zest Car Rental
Why? Customers said it consistently goes out of its way to resolve their problems and Which? found it has very clear pricing.
Electric car brand of the year
Winner: BMW
Why? It impressed the judges with its passion for innovation and performance, with its cars consistently scoring high in Which?’s lab tests.
Health and personal care brand of the year
Winner: Braun
Why? It produced the best product in Which?’s testing and offered “impressive performance and value for money”.
Home entertainment brand of the year
Winner: Samsung
Why? Half of its soundbars were named in Which?’s Best Buys products list, with judges praising it as a “remarkably consistent brand”.
Insurance brand of the year
Winner: NFU Mutual
Why? Customers praised its real value for money, particularly for car and home insurance.
Renewables installer brand of the year
Winner: Kimbletech LTD
Why? Which? praised its “outstanding” approach to customer education, sustainability and energy efficiency.
