A Bristol-based AI scaleup has secured £20m from UK investors and launched its autonomous communications platform.
Narwhal Labs has received backing from investors including Jonathan Swann, former director of CFC Underwriting.
The company has launched DeepBlue OS, which is designed to replace fragmented, human-led response models with always-on agentic AI.
It has built DeepBlue OS to manage the full lifecycle of communications, including inbound, outbound, and ongoing across voice, SMS, email, and WhatsApp, all through a unified agentic intelligence layer.
Operating autonomously 24 hours a day, it handles enquiries, qualifying contacts, booking appointments, chasing documents, routing requests, and executing follow-up workflows without human intervention.
Luke Sartain, founder and CEO of Narwhal Labs, said: “Enterprise-grade AI should not be the exclusive preserve of organisations with eight-figure technology budgets and two-year implementation timelines.
“The level of backing we’ve seen reflects a growing recognition that this technology is no longer optional – it’s foundational to how organisations operate. We built DeepBlue OS as a utility – you switch it on, you pay for what you use, and it works. The security, compliance, and auditability that government and regulated enterprise demand are not optional extras. They are the foundation everything else is built on.”
Jonathan Swann, investor and former director of CFC Underwriting, added: “What stood out about Narwhal Labs is that it’s providing an infrastructure that solves a clear commercial problem today, rather than creating experimental AI concepts. Every organisation loses revenue through missed or delayed responses, and this is scalable AI to solve that. The fact it can be deployed quickly, without the usual complexity, makes it highly compelling.”
